Information Technology Service Yakka Tech Pty Ltd Essay

Information Technology Service Yakka Tech Pty Ltd - Essay Example It seems that despite having substantial employee strength, it is not being able to meet the standards as per the demands of its customers. The customer service department has been underperforming which is the present cause of concern for the company. The company has been stagnating and the number of customer complaints has been rising dramatically. This case provides a perfect situation for the identification of management loopholes. Accordingly, suitable recommendations have been proposed for rectifying the situation. The underperformance of employees can be dealt with by applying various theories of management. Employee motivation has a key role to play in this regard. The company has also been facing the problem of employee turnover. A similar issue was raised in Cadbury’s where the turnover rates remained high because of unfavorable conditions and malpractices in the areas of human resource management. However, the situation was brought under control by restructuring the HR strategies. An ideal working environment was provided along with sick pays, holidays and other benefits for the employees (Pinnington, Macklin & Campbel, 2007, p.39). This is a critical human resource issue which requires careful understanding of the causes why the employees have been leaving the organization. It is important to make an in-depth analysis of the reasons for employee dissatisfaction, insecurity and lack of commitment (Taylor, 2002, p.60). High turnover rates result in significant costs to the company in the form of recruitment, training and productivity loss (Reichheld & Teal, 2001, p.96). Research reveals that the organizational hassles often affect the quality of work. The kind of supervision, operational hassles or disagreement about of how something requires being done may be reflected through low productivity and poor performance (Basch & Fisher, 1998, p.6). The situation in Yakka Tech is also similar where the operational hassles results on lack of coordination of resources eventually lowering the level of performance.